Terms & Conditions

Welcome to Mubryx!

We're thrilled to have you here. By using our website, mobile app, and home services, you're agreeing to a few simple rules (our Terms & Conditions). Please take a moment to read them before booking your first service.

1. What We Do

Mubryx is a platform designed to connect you with skilled, verified technicians for a variety of household, appliance, and maintenance services. By booking a service through us, you agree to these terms, which we might update from time to time to keep things running smoothly.

2. Booking Your Service

• You can easily book our services through our app or website.
• Your booking is officially confirmed once a technician accepts your request.
• While we always strive to fulfill your request, Mubryx reserves the right to reschedule or cancel a booking if absolutely necessary (like if safety issues arise or a technician becomes unavailable).

3. Simple, Transparent Pricing

• We offer flexible payment options: you can pay securely online (via UPI, cards, or wallets) or choose cash when the job is done.
• What you see is what you pay. Our pricing is completely transparent before you book.
• The final cost might vary slightly if your specific issue requires extra spare parts, but your technician will always check with you before adding any costs.

4. Cancellations and Refunds

• Changed your mind? No problem! If you cancel before a technician accepts the job, you'll receive a full refund.
• Once a technician is assigned and accepts your booking, we cannot issue a refund.
• All refunds (when applicable) will safely make their way back to your original payment method within 7-10 business days.

5. Your Role

• Please double-check your address, contact number, and the description of your problem when booking. Accurate details help us serve you better!
• We ask that you provide a safe, respectful working environment for the visiting technician.
• Misusing our platform, making fake bookings, or behaving inappropriately toward technicians will unfortunately lead to account suspension.

6. Our Technicians' Role

• Every single technician on Mubryx has passed a thorough background verification. We only work with the best.
• Our service partners are expected to be professional, honest, and respectful at all times.
• They will never demand extra charges unless additional services or parts are needed (and only with your clear approval).

7. Keeping You Safe

• Your safety is incredibly important to us, which is why we strictly enforce ID and background checks.
• Please handle all payments directly through the Mubryx platform. We cannot take responsibility for any issues, damages, or disputes arising from direct, off-platform payments to technicians.

8. Our Service Guarantee

• Many of our repairs come with a limited service warranty, which will be clearly stated when you book.
• Please note that this warranty won't cover damages if the appliance is misused, neglected, or tampered with by a third party after our technician has left.

9. Our Liability

• Mubryx exists to connect you with great technicians. While we do everything we can to ensure top-notch service, we aren't directly liable for any direct or indirect damages that might occur during or after a repair.
• If you ever face an issue with a technician, please report it to us immediately so we can take swift action.

10. Your Account

• Please ensure the details on your Mubryx account are accurate.
• Keep your login information safe and secure.
• We reserve the right to suspend accounts if we detect fraud or a violation of these terms.

11. Resolving Issues

• If you're unhappy with a service, let our customer support team know within 48 hours. We take feedback seriously and will investigate and resolve it.
• In the unlikely event of a legal dispute, jurisdiction will fall under the courts of Ahmedabad, Gujarat, India.

12. Reach Out Anytime

Got questions? We're always here to help!