Cancellation & Refund Policy

At Mubryx, we believe in helping our customers as much as possible, which is why we maintain a liberal and transparent cancellation and refund policy. Since we provide home appliance repair and maintenance services, our policy is designed specifically for service-based requests.

1. Booking Cancellations

• Before Technician Acceptance: You can easily cancel your service request through our app or website without any penalty, provided the technician hasn't accepted and initiated travel to your location. Cancellations will be considered if the request is made within 1-2 days of placing the booking.
• After Technician Acceptance: Cancellation requests may not be entertained if the technician has already accepted the booking and arrived at your location. In such cases, a nominal visit charge may apply to compensate the professional for their time and travel.

2. Service Quality & Replacements

• Since we offer services, we do not have physical products to "ship" or "return" (such as perishable items like flowers or eatables). However, if you are unsatisfied with the quality of the repair or maintenance provided, please reach out to us!
• A free rework or a refund/replacement of faulty spare parts can be arranged if you can establish that the quality of the service delivered was not up to standard.
• You must report any concerns regarding service quality to our Customer Service team within 1-2 days of the service completion.
• The request will be entertained once our team or the assigned technician has checked and determined the issue at their end.

3. Damaged or Defective Parts

• If our technician installed a new spare part that turns out to be defective or damaged, please inform our Customer Service team within 1-2 days of receipt of the service.
• In case you feel that the service or part received is not as shown on the site or as per your expectations, you must bring it to our notice immediately. Our Customer Service Team will look into your complaint and take an appropriate decision.
• For complaints regarding spare parts that come with a manufacturer's warranty, please refer the issue directly to the manufacturer, though we are happy to guide you through the process.

4. Processing Refunds

• If our Customer Service team determines that a refund is applicable (e.g., due to overcharging or inability to complete the service), the refund will be approved by Mubryx.
• In case of any refunds approved by Mubryx, it will take 6-8 business days for the refund to be processed and credited back to the end customer's original payment method.

5. Contact Us

If you have any issues to report regarding your recent service, please don't hesitate to contact us: