Privacy Policy

At MUBRIX ALLIANCE PRIVATE LIMITED, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website, mobile application, and services.

By using MUBRIX ALLIANCE PRIVATE LIMITED, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information from customers and technicians:

a) Personal Information

Name, phone number, email address, home/office address

Payment details (UPI, credit/debit card, wallet details – processed via secure third-party gateways)

Identity details (only for technicians during background verification)

b) Non-Personal Information

Device information (browser type, IP address, operating system)

Location data (to provide location-based services)

Service usage data (pages visited, time spent, bookings made)

2. How We Use Your Information

We use collected information to:

Provide and improve our services

Process bookings and payments

Match customers with suitable, verified technicians

Ensure safety and background verification of technicians

Send notifications about bookings, offers, and updates

Improve customer support and resolve disputes

Comply with legal and regulatory requirements

3. Sharing of Information

MUBRIX ALLIANCE PRIVATE LIMITED respects your privacy and does not sell or rent your personal information. However, we may share your information in the following cases:

With Technicians: Customer contact details and service address are shared with assigned technicians only to complete the requested service.

With Customers: Technician name, photo, and contact details are shared with the customer for transparency and safety.

With Service Providers: Payment gateways, analytics providers, and communication services may access limited data to perform their roles.

For Legal Reasons: If required by law, regulation, or government request, we may disclose information to protect AuraClap, our users, or the public.

4. Data Security

All personal information is stored securely and protected against unauthorized access.

Payments are processed using secure and encrypted gateways. MUBRIX ALLIANCE PRIVATE LIMITED does not store sensitive financial data like card numbers.

Regular audits and security checks are performed to safeguard your data.

5. Cookies & Tracking

Our website/app may use cookies and tracking technologies to:

Improve user experience

Analyze traffic and usage patterns

Save preferences for faster access

Users can disable cookies in their browser settings, but some features of the service may not work properly.

6. User Rights

As an MUBRIX ALLIANCE PRIVATE LIMITED customer or technician, you have the right to:

Access and review your personal information stored with us

Request corrections to inaccurate or incomplete data

Request deletion of your account and associated data (subject to legal obligations)

Opt-out of promotional communications at any time

7. Children’s Privacy

MUBRIX ALLIANCE PRIVATE LIMITED services are not intended for children under the age of 13. We do not knowingly collect information from minors. If we become aware that a child has provided personal information, we will delete it immediately.

8. Third-Party Links

MUBRIX ALLIANCE PRIVATE LIMITED platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Users are encouraged to read their privacy policies.

9. Changes to Privacy Policy

AuraClap may update this Privacy Policy from time to time. Any changes will be posted on our website/app, and continued use of services after changes implies acceptance of the updated policy.

✨ At MUBRIX ALLIANCE PRIVATE LIMITED, your trust is our priority. We are committed to ensuring that your data is handled with transparency, security, and care.